Tech Support Job Openings at HostGator
Company overview: HostGator is a fast-growing company in the web hosting industry that offers a fast paced but relaxed working environment. Operating out of a four-story, 25,000 square-foot building in Houston, TX, the company is home to over 100 in-house employees.
Benefits:
- Free lunch provided daily to employees
- Competitive compensation
- Relaxed, but professional environment
- Flexible scheduling
- Up to 3 weeks paid Vacation
- No dress code
- Medical/Dental/Vision packages available
- Relocation assistance for those who qualify
- Company outings (ex. Paintball)
- HostGator Fitness Gym
- Game Room with a Air Hockey, Ping Pong and Pool Table
Position: Technical Support Representative I
HostGator is looking for people who want a career in customer service/technical support and who want to be the best in the webhosting industry. We currently have openings on day, night and graveyard shifts in our Houston, Texas location.
Required Tasks:
- Front line support for Chats and Telephone calls
- Troubleshoot any issues customer is having with his webhosting plan
- Provides technical support for Level I escalation issues via helpdesk
- Performs miscellaneous job-related duties as assigned
Required Skills:
- Excellent written and verbal skills in the English language to communicate effectively to clients
- Ability to work with a team and follow instruction from supervisors
- Outstanding customer service skills
- Must be dependable to be at work during assigned shifts
- Knowledge of FTP, DNS, Cpanel and WHM preferred
- Ability to multitask and meet specific goals set by supervisors
- Experience with documenting procedures
- Able to troubleshoot basic webhosting procedures
If you fit the description, click here to apply.